Store Policies

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Ordering: Garlic bulbs are sold by the pound. Samplers and braids are sold by the "each". Scapes are sold by the box. Garlic is typically available for shipment beginning in August or September (scapes ship in June/July). Since there are limited quantities available, we allow you to pre-order. Orders will be shipped in the order they are received, so order early to reserve your garlic!

Payments: Payments are processed at the time of your order. Your credit card or PayPal account will be charged immediately in order to reserve your garlic. All payment information is encrypted via SSL and processed via our payment processor's secure site. You do not need to have a PayPal account in order to place an order. PayPal allows you to checkout as a "guest", which will allow you to pay by credit or debit card, without having to create a PayPal account. Click here for more information.

Shipping: Garlic will not begin shipping until August or September (scapes ship in late June/July). We ship most orders via USPS Priority Mail (larger orders may use UPS or Fedex). Shipping rates (USA) are $10 flat rate, regardless of quantity. Scapes include free shipping. Orders will be shipped in the order they are received. When we ship your order, you will receive an email notification with tracking information.

Canadian seed garlic orders: Canadian buyers of seed garlic must obtain an import permit. We then provide a related phytosanitary certificate. Please email us prior to ordering and we will get you a quote for shipping costs. Please note that the shipping costs will include the cost of the phyto certificate ($75 USD), as well as any other taxes/fees.

Sales Tax: Garlic ships from Montana, which does not have a sales tax, so all orders are shipped tax free.

Refunds: Orders are non-refundable with the following two exceptions:
  1. Since availability is at the mercy of Mother Nature, if we cannot fulfill your order due to a product shortage, we will give you the option of a 100% refund, or you may select a different variety that is still in stock.
  2. Once shipped, we want you to be 100% satisfied with your order. If you are not satisfied, please contact us within 10 days of receipt of your order and we will do our best to make things right. Under most circumstances, unless the return is due to our mistake, shipping charges will not be refunded.
Disclaimer: The garlic varieties we grow do well in our climate in western Montana (zone 4b/5a). Hardneck varieties generally perform well in colder climates, while softneck varieties generally perform better in warmer climates. Unfortunately, since there are so many factors that go into growing a successful crop, we cannot guarantee how our garlic will perform in your climate and under your growing conditions.

Privacy and Security: 

What information do we collect? 
    • We collect information from you when you register on our site, place an order or subscribe to our newsletter. 
    • When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for? 
    • Any of the information we collect from you may be used in one of the following ways: 
      • To process transactions
      • To personalize your experience (your information helps us to better respond to your individual needs)
      • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
      • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
      • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
      • To send periodic emails 
      • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
      • Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information? 
    • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 
    • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
    • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies? 
    • Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
    • We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
    • If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties? 
    • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
    • Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
    • As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their 'My Account' page that can be found on our website header.
Your Consent 
Changes to our Privacy Policy 
    • If we decide to change our privacy policy, we will post those changes on this page. 
Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

http://www.redgategarlic.com
Red Gate Garlic LLC
4606 Watt Ln
Stevensville, MT 59870
ted@redgategarlic.com


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